News

Coronavirus/COVID 19

During this period the AHA office is closed to visitors until further notice.  Please email : ahaenquiries@aha.org.gg aany time or tel: 824870.  Office hours are 8.30am-12.30pm Monday-Friday.

For the most accurate and up-to-date information and advice please go to www.gov.gg/coronavirus

For any States of Alderney news releases please go to www.alderney.gov.gg/

Is Aldeney Housing Association still open?

The AHA is still operating but the office is closed for visitors, so please contact me by email or phone.

Can I still report repairs in the usual way?

Yes, but please consider delaying reporting any non-urgent repairs.  Only essential repairs can be carried out. 

If you call to report a maintenance issue you will be asked health-related questions to ensure it is safe for contractors to access your home. 

In an out-of-hours emergency contact the plumber or electrician directly.

What should I do if I am struggling financially to pay my rent?

People of working age are asked to call 01481 732516 or email hardshipfund@gov.gg if they need financial support.

The line is open Monday to Friday from 8.30am to 4.00pm.

If you can't get through on the telephone you should send an email, including your name and contact telephone number, to hardshipfund@gov.gg and someone will call you back as soon as possible.

I am calling on behalf of a relative, friend or neighbour who is an AHA resident.   Will AHA be able to talk to me?

Data protection restrictions make it hard for AHA to talk about residents without consent.   The best approach is to call with the resident present, so they can verify consent.   We will always try to be as helpful to callers as we can.   Alternatively, the resident can send us a note or email giving permission to speak to another individual.

I need other advice or help, who should I contact?

If AHA can help we will.

Citizens Advice Bureau (CAB) offer free, friendly, non-judgemental and confidential advice on a variety of subjects. They also have specifically trained money advisers who can assist with financial problems, debt management and budgeting.  Telephone: 01481 242266